Primordial Five Elements Annal
An immersive journey through the ancient wisdom of the five elements. Discover balance, harmony, and power.
Requires iOS 12.0 or later
Frequently Asked Questions
How do I start playing the game?
After downloading and installing the app, simply launch it and follow the on-screen tutorial to learn the basics. You'll be guided through character creation and initial gameplay mechanics.
Are there in-app purchases?
Yes, the game is free to play with optional in-app purchases for cosmetic items and convenience features. All gameplay content can be accessed without spending money.
Can I play offline?
Basic gameplay is available offline, but certain features like multiplayer battles, leaderboards, and cloud saves require an internet connection.
How do I restore my purchases?
Go to Settings > Account > Restore Purchases and log in with the same Apple ID used for the original purchase. This will restore all your previous in-app purchases.
Is my progress saved?
Your progress is automatically saved locally on your device. For cloud backup, please enable iCloud sync in the game settings to ensure your progress is never lost.
Technical Issues
App Crashes or Freezes
- Close the app completely and restart it
- Restart your iOS device
- Ensure you have the latest version of the app installed
- Check that your device meets the minimum requirements (iOS 12.0+)
- Free up storage space on your device
Features Not Working Properly
- Check your internet connection for online features
- Verify that you've completed any required tutorial steps
- Clear the app cache in Settings > App Management
- Ensure your device's date and time are set correctly
- Reinstall the app (note: this may require restoring your progress from backup)
Performance Issues
For optimal performance, try reducing the graphics quality in the game settings. Closing other apps running in the background can also improve performance on older devices.
Contact Us
Our support team is here to help you with any issues or questions you may have about the game.
Working Hours
Monday to Friday, 9:00 AM to 5:00 PM (Local Time)
Email Support
muunro@sohu.com
Response Time
We aim to respond to all inquiries within 24-48 business hours. For urgent issues, please clearly indicate the urgency in your message subject.
Feedback & Suggestions
We value your input! Please use the form below to send us your feedback, suggestions, or report any issues you've encountered.
Information Collection & Use
We collect several types of information for various purposes to provide and improve our game to you.
Personal Information
When you download and use our game, we may ask you to provide certain personally identifiable information that can be used to contact or identify you ("Personal Information"). This may include, but is not limited to:
- Email address
- User name
- Profile information
Usage Data
We collect information automatically when you use the game ("Usage Data"). This Usage Data may include information such as your device's Internet Protocol address (e.g., IP address), device type, operating system, the pages of our game that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
Game Data
We collect data related to your gameplay, including progress, achievements, in-game purchases, and interactions with other players. This data is used to provide you with your game progress and enhance your gameplay experience.
Information Storage & Security
Your data security is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Data Storage
Your information is stored on secure servers with limited access. We retain your information for as long as necessary to provide you with our services and as described in our data retention policies. When we no longer need to use your information and there is no legal requirement to keep it, we will either anonymize or securely delete it.
Security Measures
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. These measures include encryption, access controls, and regular security audits.
Third-Party Services
We use third-party services that provide secure data storage and processing. These service providers are contractually obligated to protect your information and may not use it for any other purpose.
Information Sharing & Disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personal Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.
Third-Party Service Providers
We may employ third-party companies and individuals to facilitate our game ("Service Providers"), to provide the game on our behalf, to perform game-related services, or to assist us in analyzing how our game is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Compliance with Laws
We may disclose your Personal Information if we are required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Protection of Rights
We may disclose your Personal Information if we believe it is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Your Rights
You have certain rights regarding your personal information under applicable data protection laws. These rights may include:
Access to Your Information
You have the right to request copies of your personal information. We may charge you a small fee for this service.
Correction of Your Information
You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Erasure of Your Information
You have the right to request that we erase your personal information, under certain conditions.
Restriction of Processing
You have the right to request that we restrict the processing of your personal information, under certain conditions.
Objection to Processing
You have the right to object to our processing of your personal information, under certain conditions.
Exercising Your Rights
To exercise any of these rights, please contact us at muunro@sohu.com with your request. We will respond to your request within a reasonable timeframe.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our game, prior to the change becoming effective and update the "effective date" at the bottom of this Privacy Policy.
We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Effective Date: July 31, 2025
Contact Us
If you have any questions about this Privacy Policy, please contact us:
muunro@sohu.com
We will respond to privacy-related inquiries within 30 days of receipt.
For general support questions, please refer to our Technical Support section.